House Rules

Iskusi moć kvalitetnog i aktivnog odmora

House Rules

HOLIDAY HOUSE “Villa Zora”

Stefani Jadro Štefančić Senjsko 34 A, Vrbovsko info@zorahouse.com + 385 92 2232698

Dear guests

In order to ensure a pleasant stay and eliminate possible misunderstandings, we kindly ask you to familiarize yourself with the house rules.

When confirming the reservation, it is assumed that you are familiar with and agree with it and that you will fully comply with it.

Failure to comply with the house rules may result in cancellation of the reservation and payment of the full price of the stay, regardless of the previous forced departure. Adherence to the House Rules is something that is expected of every guest.

Expenses before the stay

You pay the costs of renting accommodation before arrival by payment to the bank account or in person to the host upon arrival at the accommodation. Payment is made in HRK or EUR (according to the middle exchange rate of the CNB on the day of arrival), according to the valid and certified price list of services for the current year, which is displayed in the accommodation unit.

Maintaining the cleanliness and hygiene of the house

The price includes towels, bed linen, kitchen towels, toilet paper, toiletries, cleaning and dishwashing detergents. Bed linen is changed at each change of guests, and bed linen is changed for guests who stay for several days on request. The guest has at his disposal one large and a small towel. Sufficient towels are provided in the guest room within the accommodation unit.

Used towels are left in a special basket so that the host can give them to wash. At the time of using the holiday home, you are obliged to maintain hygiene and cleanliness yourself and dispose of household waste in a certain place in a waste container located in front of the holiday home. A waste disposal container is located in the kitchen. The host is not obliged to clean and tidy, except at the request of the guest as an additional service.

We ask our guests to take care of the environment, to take care of the rented accommodation unit and to treat the furniture and equipment in the interior and exterior of the house with care. It is forbidden to throw rubbish and cigarette butts in the yard and the environment.

The host enters the house if

The host has no right to enter the rented holiday home without notice and permission or in the absence of the guest, nor to touch and use the personal property of the guest. The host may enter the facility without the presence of the guest only in cases where he has a reasonable suspicion that the guest’s facility or property is in danger and when there is a reasonable suspicion of a gross violation of house rules. The owner is obliged to inform the guests about his entry in the first next contact. In case of justified suspicion of the host that damage has been done and when there is a justified suspicion of violating the rules of house rules, guests are obliged to allow him to enter the accommodation unit for inspection.

Information and assistance to the guest

The host is at your service during your stay for all the information and help you need. The host is not obligated or responsible for organizing free time and animating the guest.

Guest property

Guests are kindly requested to take care of their belongings and valuables left in the accommodation unit as the host is not responsible for their eventual disappearance. The host will do everything in his power to protect it and warn the guest of possible dangers. Also, don’t leave valuables in cars.

Home security

Weapons, flammable and explosive substances and substances with a strong or unpleasant odor are not allowed in the house. Furthermore, it is not allowed to bring electrical appliances into the house for which you have not obtained the consent of the host. Consumption of electricity energy, which is included in the price of accommodation does not include unusual additional appliances for electricity, and for each consumer found in the apartment will be charged additional electricity costs. energy proportional to consumption, whether used or not. This rule does not apply to electrical appliances for personal care (razors, hair dryer). When you go out of the house, please turn off the electrical appliances (except possibly one light fixture), close the taps, close the windows and lock the door. The yard and the environment of the holiday house “Vila Zora” are under video surveillance for the safety of the guest and the protection of his property.

Night peace

High noise and noise are not desirable on the terrace, yard and garden in the period from 23.00 to 07.00. Non-compliance allows the host to deny you a stay to your detriment, as if you made that decision yourself. In addition to appealing to the appropriate behavior of adults, please pay attention to the behavior of children during the game, and especially to the creation of drafts and slamming doors. Do not leave small children unattended by adults.

Music

With the consent of the host, live music is allowed.

Bringing unregistered persons

Persons who are not guests of the rented accommodation are not allowed to come, spend the night or stay all day or use the inventory without the permission of the host. If persons are found who are not registered or not announced, the host has the full right to cancel the accommodation for all guests.

Compensation to the host

A guest who intentionally or unintentionally commits a breakdown or damage to property will have to reimburse the host for the full amount of the damage incurred. It is not allowed to remove furniture and appliances without special permission. We ask for responsible behavior and handling. On the day of departure, the guest is obliged to personally invite the host to inspect the used facility and household appliances in his presence in order to prove that he has not committed any damage. You are obliged to compensate any damage on the spot. Only then does the guest have the right to leave the accommodation. Any damage that is not reported upon departure will be claimed later from the guest in court.

Equipment or device failure

In the event of a fault in the equipment or devices within the accommodation unit, please immediately inform the owner who will try to rectify the fault as soon as possible.

Moving and taking out furniture

It is not allowed to move furniture inside the accommodation unit or take out any inventory and equipment (towels, sheets, blankets intended for the house, etc.), tables and chairs from the living room to the terrace or garden and warn guests not to expose them to sun and rain.

Arrival and departure

The accommodation unit is available from 16:00 on the day of arrival until 11:00 on the day of departure.

We kindly ask you to leave the accommodation by 11 am on the day of departure so that it can be cleaned and prepared for other guests who come after you and have the right to enter from 4 pm. Staying in the house after 11 hours unconditionally entails the payment of another 50% of the daily price without the possibility of further stay in the accommodation unit. The keys must be returned at the end of the stay. If possible, the host can allow earlier entry or longer stay in the facility, but all only at his discretion. You are obliged to leave the object you rented in the condition you found it on arrival – clean, tidy and undamaged. If the owner and host determines that the guest is not ready to act as stated, the cleaning fee is 500 kuna.

If there is a need to extend the stay until 18:00 on the day of departure and if the term is free, the fee for extended stay is 700 kuna.

Non-compliance with house rules

A guest who does not adhere to the house rules and basic rules of conduct and disturbs the peace, will be unconditionally canceled accommodation without refund, all for the purpose of protecting property and preventing actions that could result in physical injury to guests due to non-compliance with house rules and basic rules of conduct in the House. In case of cancellation of accommodation by the host due to violation of house rules, the guest will be charged the full amount of the booked period, regardless of the shorter stay.

Smoking

Smoking is NOT allowed in the house, candles are allowed, but for safety reasons please be extremely careful. We suggest all smokers to use the terrace under the canopy with the use of ashtrays, which are available in the designated place. Be sure to consider the possible fire hazards. Please do not throw cigarette butts in the garden and yard.

Burning fire

It is not allowed to light a fire outside the designated places. The fire can be lit in the living room fireplace and in the outdoor grill. We call for special caution when using the fireplace in the living room and when using the outdoor grill. Make sure the fire is extinguished when leaving the house and do not leave the firebox unattended.

Cancellation of stay by the host

In case of cancellation of accommodation by the host due to violation of house rules, the guest will be charged the full amount of the booked period, regardless of the shorter stay.

Termination of stay by the guest

If you terminate your agreed stay earlier than the agreed or booked date, you are obliged to pay for the stay in the full agreed price.

Time to pay the price of accommodation

The price of a stay in a holiday home for the entire contracted period is charged before the start of their use according to the publicly displayed and valid price list. The price includes: accommodation, cold and hot water supply, electricity, change of laundry and small inventory, heating, parking spaces, space for additional equipment by prior arrangement (storage of bicycles, prams, etc.). The landlord is obliged to “write and issue an invoice” for the service provided as required by law. The price of the stay is charged by payment to the bank account before arrival or in person upon arrival to the host.

Introduction to house rules and possible disputes

At the beginning of the use of the accommodation, it is assumed that the guest is familiar with the house rules and agrees to the obligations and conditions set out here. All disputes will be resolved amicably. In case of a dispute, the Municipal Court in Rijeka has territorial jurisdiction.

Praise and criticism

All compliments and complaints please send by e-mail

AT THE BEGINNING OF THE STAY IN THE HOUSE, THE GUEST ACCEPTS ALL THE CONDITIONS FROM THE “HOUSE RULES” AND THE RULES OF CONDUCT IN THE HOUSE

Thank you for giving us your trust.

Enjoy the fresh air, the chirping of birds, the view, rest your soul and we wish you a pleasant stay!