Privacy policy

Zorahouse.com respects your privacy and the security of your personal data. The collection, use, and processing of your personal data are carried out in accordance with this Privacy Policy and applicable legal provisions, including Regulation (EU) 2016/679 of the European Parliament and Council of 27 April 2016 on the protection of individuals concerning the processing of personal data and the Act on the Implementation of the General Data Protection Regulation (NN 42/2018).

Please read our privacy policy carefully to understand our practices regarding your personal data, as well as your rights arising from the application of the General Data Protection Regulation. By using the zorahouse.com website, you accept our privacy policy and our cookie policy.

Personal Data

According to the Regulation, personal data is one or a set of data that unequivocally identifies a specific individual and determines or enables the determination of their identity. An individual whose identity can be determined by personal data directly or indirectly is referred to as the "data subject."

Data Collection

Zorahouse.com collects only the personal data you voluntarily provide via the available web form when placing an order. Some data is collected automatically using web cookies, which you can read more about in the Cookies section. Zorahouse.com does not sell or share your data, but it is possible that information about you may be included in data obtained from third parties for the purpose of client communication.

Data Processing

According to the General Data Protection Regulation (GDPR), processing is defined as any operation or set of operations performed on personal data or sets of personal data, whether automated or not, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction.

Purpose and Access

Zorahouse.com collects your personal data to contact you when necessary, exchange information, and send notifications that zorahouse.com considers important, interesting, and useful to you, or that you are required to receive by contract and law.

From time to time, zorahouse.com may use this data to identify its website visitors and use such data to better understand visitor behavior on the website.

Web Cookies (Cookies)

The zorahouse.com website uses web cookies. These are small pieces of code that your browser automatically executes and are necessary for the proper display of website content on all devices. Without them, website usage would not be possible. The information collected serves to improve website functionality and enhance user experience.

You can delete web cookies through your browser settings. For more information on how to delete them, consult your browser manufacturer.

Cookies Used on This Website

First-Party Functional Cookies

SessionId and User cookies store the visitor's session state on website requests. For example, they remember the shopping cart state during the visit. These cookies are created by our website and are used only by it. The cookie is removed when the browser is closed. If the user refuses the cookie, the shopping cart may become non-functional.

The following cookies are exclusively functional and used by the website to remember user preferences:

  • Sorting of items (Sort)
  • Item display (IzgledTabeleArtikala)
  • Number of items per page (ItemsPerPage)
  • Cookies used to enhance the user experience when creating orders and to prevent re-entering form fields on subsequent visits:
    • Order form data (Narudžba_)
    • Delivery address form data (Adresa_)
    • Login data (LoginIme, LoginPrezime)

Third-Party Analytics Cookies

Analytics cookies collect data on how visitors use the website to allow third parties to conduct analyses to improve functionality and create content that best meets users' informational needs. We use Google Analytics services (_gat and _gid cookies are removed when the browser is closed, while the _ga cookie remains stored on the device and does not expire automatically).

If you wish to disable this service from storing cookies, you can do so by following the instructions on this webpage: https://tools.google.com/dlpage/gaoptout.

Third-Party Advertising Cookies

We use third-party services to display ads based on users' interests who previously visited zorahouse.com. These interests are determined based on their web browsing. These cookies collect demographic data and/or data on visited pages, viewed products, and conversions resulting from advertising campaigns.

For example, these cookies are used to:

  • Determine the number of users who viewed a service after clicking on an ad
  • Show ads tailored to users' demographic profiles or specific interests, including ads on other websites
  • Display ads related to services the user viewed on the website
  • Avoid showing ads that users have already seen

We Use the Following Advertising Cookies

Service Provider: Google Adwords
Cookies: _gads and _gac
Duration: Removed after closing the browser
Privacy Policy: https://www.google.com/intl/hr/policies/privacy/
Consent Form: https://adssettings.google.com/anonymous?hl=hr

Service Provider: Facebook (Facebook Pixel)
Cookies: fr, impression.php/#, tr
Duration: fr remains stored for up to 3 months, impression.php/# and tr are removed upon browser closure
Privacy Policy: https://www.facebook.com/privacy/explanation
Consent Form: https://www.facebook.com/ads/preferences/

Legal Basis for Processing Personal Data

The legal basis for collecting personal data may be:

  • Consent given by visitors to zorahouse.com, allowing data collection for a clearly specified purpose
  • Contractual obligations towards clients
  • Response to marketing inquiries
  • Legal obligations

The legal basis is in accordance with the provisions of the General Data Protection Regulation (GDPR).

Consent

By taking a conscious action necessary to provide positive consent to zorahouse.com for collecting and processing your personal data when visiting zorahouse.com, you have given consent for the processing of your data for the previously stated purposes. Zorahouse.com will process your data in compliance with the GDPR. You can withdraw your consent at any time by sending an email to info@zorahouse.com or by mailing a written request to the address listed on our website.

Data Retention

Zorahouse.com stores data in accordance with all necessary criteria prescribed by legal regulations and the General Data Protection Regulation. Data is not stored outside the EU.

Notification of Changes

Any changes to our Privacy Policy will be published on our website and other locations as necessary.

Need help?

For more information, feel free to contact us via Viber, WhatsApp, phone or email.
Contact us
+385 (0)92 223 2698
Send us an email
info@zorahouse.com